Terms and Conditions

The supply of goods bye LANCELYN THEATRE SUPPLIES ("the seller") shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods ("the buyer") these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller.

1. PASSING OF PROPERTY
The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.

2. DAMAGE OR LOSS OF GOODS IN TRANSIT
Any damage or loss in transit must be reported to LANCELYN within 3 working days of receipt. Any damaged packaging should be opened and inspected by the buyer in the presence of the carrier's driver or the delivery rejected immediately. PLEASE NOTE - Do not sign for goods unless you are happy that they are in good condition, DO NOT sign a delivery note as unchecked or unopened or un-inspected, this will be considered as if signed for in good condition.

Returns Policy - LANCELYN does not automatically accept returned goods. If the goods were unsuitable for the purpose for which they were purchased, then the buyer should contact LANCELYN for a returns number* within two weeks and a discretionary return may be granted if circumstances permit. A restocking charge may be levied to the buyer. Non stock goods ordered or manufacturered specifically for the buyer, may not be returned unless faulty. This does not affect the buyer's statutory rights.
* Goods returned without the correct documentation and returns number will be returned to the buyer and the buyer invoiced for the carriage costs.

3. TITLE
Notwithstanding condition 1, the title of goods supplied and the equitable ownership shall remain with the seller until full payment has been received by the seller for all monies due in respect of the goods supplied.

4. PRICES
All quoted prices are subject to changes in the costs of materials or labour, every effort will be made to hold quoted prices.

5. VALUE ADDED TAX
Unless specifically stated all prices are valid for 30 days, EXCLUE VAT at the rate ruling at the time of invoice and exclude carriage to the buyer. All quotations are subject to acceptance.

6. SPECIFICATION
Where products are manufactured or adapted to the buyer's own specification the seller accepts no responsibility as regards the fitness for purpose of the products so supplied, and those goods are not returnable for credit without the specific prior written agreement of the seller.

7. ALTERNATIVE PRODUCTS
The seller reserves the right, should circumstance dictate, to supply a product of a specification that differs from that detailed in the catalogue. In such cases every effort would be made to supply a product of at least the same quality.

8. CANCELLATION OF ORDERS
Where the buyer wishes to cancel an order placed for goods, this cancellation must be made within 48 hours of date of order. If orders to the seller are not cancelled within the above specified period a charge may be incurred. The seller also reserves the right to pass on any charges that may be incurred due to customer error in ordering.

9. DELIVERY
Delivery times/dates are given as estimates and will not be legally binding. No direct or indirect liability will be accepted as a result of late delivery. Goods shall be delivered to the buyers address unless we are given in writing a delivery address. Credit card transactions will only be delivered to the address of the cardholder as verified by the credit card company. The seller accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents' carriers due to any cause whatsoever.

10. PAYMENT
Payment to be received in full and cleared before goods or services are released to the buyer, except where credit terms have been agreed. If delivery is deferred by the buyer, LANCELYN reserve the right to invoice goods when they are ready for dispatch. Where goods form a long term or installation project then 'goods on site' will be charged at the time of delivery to site.
Clients with a credit account will be invoiced and the payment is due 28 days from the date of invoice unless otherwise agreed. Late payment may result in interest charges of 2% of the overdue amount per calendar month (calculated daily). Failure on the part of the buyer to pay the seller's invoices in the time stated may result in the seller taking appropriate action to recover the debt.

11. CONSEQUENTIAL LOSS
LANCELYN or its staff will not be liable for any consequential loss however caused directly or indirectly as a result of late delivery or other non-performance of LANCELYN.

12. WARRANTY
Warranty only applies to sale goods. LANCELYN will pass on the manufacturer's warranty (normally 12 months) from the date of LANCELYN's purchase from the supplier. There is no automatic warranty offered on second hand or ex-demo goods, the buyer should ask for written confirmation of the warranty offered before purchase.

Loose equipment warranty is based upon the buyer returning the goods to LANCELYN at the buyers cost. LANCELYN will then repair/replace as appropriate and return to the buyer at LANCELYN's cost.

Equipment that LANCELYN install that needs qualified personnel to remove will be serviced in situ unless otherwise agreed. This will be free of charge in the first twelve months from practical completion unless otherwise agreed in writing.

LANCELYN will always attempt to provide loan equipment if needed to substitute for warranty equipment away for repair although this service is not guaranteed and loan equipment may not be the same as the goods being repaired.
Warranty of any kind is restricted to the value of the goods at the time of supply. Warranty will usually be void if:

• Goods are not used for their intended purpose
• Goods are operated outside of their specified conditions
• Goods are not operated by suitably competent or qualified personnel
• The goods have not been properly maintained according to the manufacturers instructions
• Goods are misused or abused
• Goods are modified in any way or service seals broken

If there is any doubt about the correct or safe operation of the equipment then the client should contact LANCELYN immediately for advice.

13. RETURNS POLICY - AUGUST 2011
Upon receipt of your order you have two working days to advise Lancelyn Lighting Ltd of any damage or shortages of your goods. And obtain a return number.

No return will be accepted without an appropriate returns number.

If for any reason you have ordered the incorrect parts, we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Customers must meet the cost of return carriage on correctly supplied goods.

Any returns after 14 days are at our discretion and a 15% restocking fee may be charged. No returns will be accepted after 90 days. While Lancelyn Lighting Ltd makes every effort to provide correct information and goods, it is the responsibility of the buyer to ensure they are correct before fitting/use.

When returning goods, the buyer is responsible for the repackaging of the goods and they are in your care until they arrive at our warehouse, so please obtain proof of posting/delivery. Lancelyn Lighting Ltd regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.

If you are unable to check the goods upon receipt, please note "NOT CHECKED" on the delivery papers before you sign for them. You then have two working days to check for damage/shortages, as stated above.